Job Overview
In this position, you will act as a bridge between business problems and technology solutions specifically in the realm
of Client Operations. You will work as a liaison between the business units and IT Client Implementations department
team by identifying customer needs and translating those needs into workable solutions.

Responsibilities:
 Establish and maintain strong relationships with clients, Business Ops and Account Management teams.
 Use analytical and technical proficiency to efficiently guide the client through the implementation process -
assessing business and implementation risks, troubleshooting complex issues, managing internal resources
to resolve product and integration issues, and ensuring our client's success in reaching their objectives.
 Developing implementation plans and be accountable for informing and advising client stakeholders and
internal stakeholders of planning and progress.
 Develop functional requirements for new and existing system, data loads, jobs, and processes.
 Translate data requests from internal customers involving ambiguity into actionable tasks for developers.
 Gather and document business requirements, system flows, data flow, data dependencies and functional
requirements for any projects presented to the team.
 Facilitate requirements gathering sessions, solution analysis, and project kickoffs along with other Agile
ceremonies.
 Manage inbound request queue, prioritize requests, and communicate with stakeholders.
 Conduct quantitative analysis by creating ad-hoc reports/queries using SQL.
 Support IT team governance, audit, and control process.
 Manage and govern data documentation of solution, requirements, credentials, and processes.
 Demonstrate technical leadership and exerts influence outside of immediate team.
 Integrate technical expertise and business understanding to create superior solutions for clients.
 Own and manage the change management and release management process.
 Special projects as requested.

Requirements:
 Bachelor’s degree in IT preferred. Equivalent combination of education and experience may be substituted
in lieu of degree.
 Has 3 - 5 years of proven working experience as a Business Systems Analyst, Business Analyst.
 Thorough experience with agile scrum methodologies and running ceremonies independently.
 Experience working with Jira and have the ability to write JQL to generate reports.
 Technical expertise regarding requirements gathering, process engineering, technical documentation.
 SQL knowledge required and ability to write Select queries.
 Demonstrate strong organization skills and detail oriented.
 Experience in Healthcare Industry is required.
 Display strong written, verbal communication and presentation skills; communicates effectively with all levels
of leadership and staff. Presents to executive sponsors occasionally.
 Must demonstrate flexibility and excellent organizational skills with the ability to complete a variety of tasks
accurately with high attention to detail and creativity.
 Develop, manage, and maintain customer relationships at all organizational levels.
 Ability to self-motivate and meet deadlines.
 Intense desire to learn and grow within their career.
 Ability to maintain confidentiality.
 Strong communication and interpersonal skills.